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FAQs

Do you ship orders globally?
Yes, we happily serve customers from all over the world! Please ensure that your address details are entered correctly at the checkout.

When will you ship my items?
All items are subject to a processing period before they are dispatched. This is typically 3-5 business days from date of payment.

How long will my order take to arrive?
With the above in mind, and depending on your location, orders typically arrive within 12-20 days of ordering, but in some cases it may take up to 25 days after the date of order, based on availability. Customer service is our biggest goal at all times. We will keep you updated on where your package is and when it will arrive!

Am I able to track my order?
If your order is eligible for order tracking, you will receive the appropriate details in your order confirmation email. 

Please note that once the package has been passed on to your local postal service then any missing or wrongly delivered packages are no longer our responsibility if the tracking says the package has been delivered to your delivery address. We recommend you contact your local delivery service and they will take it from there.

Do you ship all of the products within my order at the same time?
Depending on the size of your order, we may ship your products in smaller groups. This will allow you to receive them as quickly as possible, whilst also avoiding the costs of shipping large orders.

Where is my order being shipped from?
The products we offer are sourced from all over the world. This allows us to offer you great prices, whilst ensuring the highest level of quality.

Do you offer exchanges and refunds?
Yes, we offer both exchanges and refunds within 14 days. Please read our Refund Policy for further details.

Is all of my personal data protected on your site?
Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify or PayPal (depending on your selected payment method), which are two of the largest, safest and most trusted brands in eCommerce. 

Why are some of your products FREE?
That's cool, right? We occasionally offer free products to surprise and delight our wonderful community of customers around the world. All we ask is that you pay for shipping, that's it!

If you have any other questions, please visit our Contact Us page.